We take the protection of your personal data very seriously and adhere to the rules of data protection laws. The following statement provides you with an overview of how we guarantee this protection and what kind of data is collected for what purpose.

Contact data protection officer

For any questions in relation to the processing of your personal data and the exercise of your rights in accordance with the GDPR, please send us an email or contact our data protection officer directly:

HEC Harald Eul Consulting GmbH
Data protection officer of UTS GmbH & Co. KG

Petra Eul-Löh
Auf der Höhe 34
50321 Brühl
Email privacy(at)

UTS Umzugs- und Transportsysteme GmbH & Co. KG is responsible for the content of this website. If you have any queries, please contact info(at)

Part 1: General data protection information in accordance with the GDPR about our data processing (german pdf)»
Part 2: General data protection information in accordance with GDPR specifically for applications (german pdf)»

If requested, you can also receive the linked information in hard copy by ordinary post and we are always available if you have any questions.

Part 3: Supplementary data protection information about our data processing in relation to our website

Collection and storage of personal data and the type and purpose of processing when visiting the website

To use our online service, it is not generally necessary to provide personal data (e.g. name, address, email etc.). When you log on to our website, your browser automatically transfers information to this site’s server. These so-called log files are stored temporarily until they are automatically deleted:

  • Browser type / version
  • Operating system used
  • Referrer URL (the previously visited page)
  • Host name / IP address of the accessing computer
  • Date and time of server request

Storage in log files takes place in order to ensure the functionality of the website. In addition, we use the data to optimise the website and ensure the security of our IT systems. An evaluation of the data for marketing purposes does not take place in this case. Our legitimate interest in data processing in accordance with art. 6 para. 1 f GDPR is also included in these purposes. In no case do we use the data collected to draw conclusions about you personally. In addition, we may use cookies and analysis services on our website; please refer to the following details.

Collection and storage of personal data and the type and purpose of processing when using our contact form

If you have questions of any kind and specifically to arrange a consultation appointment or to request a specific quotation, we provide you with the opportunity to contact us via a form placed on the website. As such, it is necessary to provide at least one valid email so we know who has sent the request and can reply to it. You can provide further information voluntarily or this may be required based on the context of your request.

In this case, the data processing is carried out for the purpose of contacting us in accordance with art. 6 para. 1 b GDPR based on your request and the reply or quotation we have sent to you. The personal data we have collected for your use of the contact form will be automatically deleted once the request you have submitted has been dealt with, as long as your request is not subject to a further statutory retention obligation due to a contractual / order relationship that has been generated, for example.

Collection and storage of personal data and the type and purpose of processing when using video viewing

As part of our web service, we also offer you the use of a video viewing appointment. This does not require a personal appointment on site but your move can be conveniently scheduled via video. No installation is required on your end device but you can only use the video viewing feature by enabling your microphone and camera in the browser of your selected device. To transfer your personal link to the video viewing facility, we require your mobile phone number and / or your email address. The data you provide or generate during the appointment will be stored for no more than six weeks after the agreed date. We would like to point out that this refers to the originally agreed date for the video viewing session. When the actual video viewing session takes place may deviate from this. The data are required to create a quotation for you on this basis. Therefore, our legal basis for data processing when you use this service is in the fulfilment of a contract or pre-contractual quotation (art. 6 para. 1 b GDPR).

In the context of arranging an appointment, we store the following data for the agreed video session, as long as you have given us the following:

  • Personal contact details (including email and mobile phone number), address and date of the desired move out and move in
  • Video files (sound and image) of the video conferences if a recording is made.

We wish to point out that you are responsible for observing the rights of third parties when viewing the video. For this reason, you should ensure that no outsiders or personal items that could adversely affect your privacy are recorded during the video viewing session.


We use cookies, which are stored on your browser or your computer’s hard drive to understand how visitors use our website and to provide certain services. They help us to improve our website and provide a better and more personal service. Some of the cookies we use are essential for the site’s operation (legal basis art. 6 para. 1 f GDPR or art. 6 para. 1 b GDPR), whereas we require your consent to use other cookies (legal basis art. 6 para. 1 a GDPR).

You can refuse to accept cookies in your browser’s appropriate settings. However, this may result in you not being able to access all the sections and functions of this website


A web service (Consent Management Platform (CMP)) of the company Cybot A/S, Havnegade 39, 1058 Copenhagen (hereinafter: cookiebot) is used on our website. We hereby comply with our statutory obligation to provide and use certain types of cookies and other third party tools only with your consent. 

For more information on the handling of the transmitted data, please refer to the privacy policy of

The following information is stored in our Cookiebot account:

The user's IP address in anonymised form (the last three digits are set to 0).

  • Date and time of consent.
  • The user's browser.
  • The URL, from which the consent was sent.
  • An anonymous, random and encrypted key value.
  • The user's consent status, which serves as proof of consent..

The key and consent status are also stored in the user's browser in the CookieConsent cookie, so the website can automatically read and respect the user's consent in all subsequent page hits and future user sessions for up to 12 months.

You have the option to view and change your consent status at any time. You can find this further down on this page (Your current status and Change your consent).

Use of Google Analytics

As long as you give us your consent, this website uses Google Analytics, a web analysis service of Google Inc. ("Google"). Google Analytics uses cookies, which are text files stored on your computer, to help the website analyse how you use the site. The information generated by the cookie about your use of this website including an abbreviated IP address is transmitted to a Google server in the USA and stored there. Google will use this information to evaluate your use of the website, compile reports on website activity for the website operators and provide other services relating to website activity and Internet usage. Google will also transmit this information to third parties if necessary, as long as this is required by law or if third parties process the data on Google’s behalf. Under no circumstances will Google connect your IP address with other Google data.

We wish to point out that this website uses Google Analytics with the _anonymizeIp() extension and therefore IP addresses are only processed in abbreviated form in order to exclude any direct personal reference.

Matomo web analysis

Returning visitors are only recorded with the help of an encrypted identifier based on the anonymized IP address together with the visitor's browser settings. This flag is changed every 24 hours. As a result, visitor movements within our website are recorded in such a way that it is not possible to draw conclusions about the identity of individual visitors. The data collected by Matomo is only processed by us and is not shared with third parties.

The legal basis for the processing of personal data using Matomo is Art. 6 para. 1 p. 1 lit. f) GDPR. Our legitimate interest within the meaning of this standard lies in providing a user-friendly and optimized website.

Integration of YouTube videos

Insofar as you have given us your consent to the integration of videos, this website occasionally uses the YouTube service. YouTube is operated by Google Ireland Limited, Gordon House, Barrow St, Dublin 4, Ireland. As such, we use extended data protection mode to integrate YouTube videos, whereby a cookie is only saved on the user’s computer when playing the respective YouTube video. YouTube states that when playing embedded videos in extended data protection mode, no personal cookie information is stored. You can find further information about data processing and details of data protection by YouTube (Google) at If you wish to make sure that YouTube does not receive any data from you, please do not click on the embedded YouTube videos.

Supplementary data protection information on our Facebook fan page

As part of our Facebook fan page (accessible at: you also have the opportunity to find out more about our services or to get in touch and interact with us. Our Facebook fan page is provided based on the agreement concluded with Facebook (Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland) on the joint processing of personal data in accordance with art. 26 GDPR (Site insights supplement with regard to the person responsible). Accordingly, we can ourselves not make and implement any decisions about the processing of insight data. The primary responsibility in accordance with the GDPR for the processing of insight data and the fulfilment of all obligations arising from the GDPR with regard to the processing of insight data will be taken over by Facebook.

We wish to point out that this Facebook page and your activities on it are your responsibility. This applies in particular to the use of interactive functions (e.g. commenting, sharing, evaluating). 

When visiting our Facebook page, Facebook records your IP address as well as other information that is available on your PC in the form of cookies. This information is used to provide us as operators of the Facebook pages with statistical details of how the Facebook page is used. Facebook provides further information on this at the following link:

The data collected about you in this context is processed by Facebook Ltd. and may be transferred to countries outside the European Union. Facebook describes in general terms which information it receives and how it is used in its data usage policy. There you will also find information about contact options for Facebook as well as settings available for advertising. The data usage policy is available at the following link:

You can find the complete Facebook data guidelines here:

Facebook does not conclusively and clearly designate and we are unaware of the way in which Facebook uses the data from visits to Facebook pages for its own purposes, the extent to which activities on the Facebook page are allocated to individual users, how long Facebook stores the data and whether the data in relation to a visit to the Facebook page are forwarded to third parties.

When accessing a Facebook page, the IP address assigned to your end device is transmitted to Facebook. According to Facebook, this IP address is anonymised (in the case of German IP addresses). Facebook also stores information about its users’ end devices (e.g. as part of its registration notification); if necessary, it is possible for Facebook to assign IP addresses to individual users.

If you are currently logged on to Facebook as a user, a cookie is placed on your device with your Facebook identifier. As such, Facebook is thus able to track that you have visited this page and how you used it. This also applies to all other Facebook pages. Facebook is also able to use Facebook buttons included in websites to record your visits to these websites and assign them to your Facebook profile. Based on the relevant data, tailored content or advertising can be provided to you. 

If you wish to avoid this, you should unsubscribe from Facebook or deactivate the stay registered function, delete the cookies present on your device, close your browser and restart. In this way, Facebook information that can be used to identify you directly will be deleted. This allows you to use our Facebook page without disclosing your Facebook identifier. If you access the page’s interactive functions (likes, commenting, sharing, messages etc.), a Facebook logon screen will appear. After any logon, you are recognisable once again for Facebook as a specific user.

You can find out more about managing or deleting the information available on the following Facebook support pages:

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